If a record was deleted from a connected platform, your data lake still has it. AVA can find and restore it.
Step 1: Tell AVA what happened
"A project record was deleted from Podio about three days ago. It was in the Client Projects app."
Be as specific as you can — platform, app/workspace, approximate date, and any detail you remember about the record.
Step 2: AVA searches the lake
AVA will search for deleted records matching your description and show you what she found. Each result includes the record name, its deletion timestamp, and which user deleted it.
Step 3: Confirm the restore
Tell AVA which record to restore. She will show you a summary of what will be restored — field values, file attachments, and comments — and ask for confirmation.
Step 4: The record reappears
After you confirm, ThatApp sends the record back to the source platform. It reappears within 30 seconds.
What gets restored
The record is restored as it existed at the moment of deletion — including all field values, file attachments, and comments. Relationships to other records are restored where the related records still exist. If a related record was also deleted, AVA will flag it and ask if you want to restore both.
If you cannot find the record through AVA
Try the Sync deleted items browser directly: navigate to your platform's data view in ThatApp, click the Deleted Items filter, and browse or search manually.
If the record was deleted a long time ago
Your lake retains deleted records for the lifetime of your account. Time since deletion does not limit restorability. If the platform itself rejected the restore (some platforms do not accept re-creation of certain record types), AVA will tell you and offer to export the record data instead.
Related: How to Find a Record Deleted Months Ago · How to Browse Your Complete Platform History