FileHaven is ThatApp's file storage layer. Every file attached to a record on a connected platform is downloaded to FileHaven at the time of attachment.
What FileHaven stores
- Files attached to Podio items
- Files attached to Salesforce records
- Files attached to records on any connected platform that supports file attachments
- Duplicates are deduplicated — if the same file is attached to 100 records, it is stored once
Why FileHaven matters
If a file is deleted from the source platform, ThatApp still has it in FileHaven. You can download it directly, re-attach it to a record, or send it via email — all without the original platform.
Files in FileHaven are also accessible to AVA for content processing. AVA can read the contents of stored documents (PDFs, Word documents, spreadsheets) and answer questions about their contents.
Browsing FileHaven
Navigate to Sync → FileHaven. You will see all stored files organized by platform and by the record they are attached to. Search by filename, file type, or record name.
Downloading a file
Click the download button next to any file in FileHaven. Files are served directly from ThatApp's storage, not from the source platform.
Restoring a deleted file to its source record
Find the file in FileHaven and click Restore to Record. ThatApp will re-attach it to the source record on the source platform. If the source record was also deleted, restore the record first, then restore the file.
FileHaven billing
Files in FileHaven count toward your record billing — each file is counted as one record. Deduplicated files are counted once.
Related: Understanding Backup Behavior · FileHaven's Agentic File Processing