RELAY receives email through your domain. You add a subdomain (or modify your main domain's MX records) to point at ThatApp's email servers.

Step 1: Tell AVA you want to set up RELAY

"I want to set up RELAY for inbound email."

AVA will ask which domain or subdomain you want to use.

Recommendation: Use a subdomain rather than your primary domain's MX records. This avoids disrupting your existing email setup.

Examples:

  • mail.yourdomain.com — for general inbound routing
  • support.yourdomain.com — if RELAY is for customer support emails
  • orders.yourdomain.com — if RELAY is for order-related emails

Step 2: Get your RELAY MX records

AVA will provide the MX records for your domain. They will look like:

Priority: 10
Host: mail.yourdomain.com
Value: relay.thatapp.io

Step 3: Add the MX records to your DNS

Log in to your domain provider (GoDaddy, Cloudflare, Route 53, Namecheap, etc.) and add the MX record in your DNS settings.

DNS changes typically propagate within 15–60 minutes, though some providers can take up to 24 hours.

Step 4: Verify in ThatApp

Tell AVA: "Verify my RELAY domain." She will send a test email to the domain and confirm receipt. When verification is complete, the domain is active and ready for routing rules.

Related: How RELAY Works · How to Create Email Routing Rules