Auto-reply rules

An auto-reply sends an automatic email response when RELAY receives a message that matches a rule — confirmations, ticket numbers, out-of-office notes.

Create an auto-reply

Tell AVA: "When RELAY receives an email at [email protected], send an auto-reply confirming we received it." Give her the reply content in plain language and she formats it.

Personalize with variables

Auto-reply content can pull from the inbound email and the Podio item it created:

• {{sender.name}} — the sender's name
• {{email.subject}} — the original subject line
• {{podio.item.id}} — the ID of the item that was created
• {{today}} — today's date

For example: "Dear {{sender.name}}, thank you for contacting us. We've created support ticket #{{podio.item.id}} and will respond within one business day."

Timing and loop protection

Delay an auto-reply ("send it 5 minutes after receiving") so it reads as less robotic. RELAY won't send a second auto-reply to the same address within 24 hours, which prevents reply loops with other automated systems.