# ThatApp.io Help Centre > 67 guides for ThatApp.io, the first Organizational Intelligence (OI) platform. Built for Podio since 2013 by TECHeGO, the founding and largest American Podio partner. Covers Podio backup and the data lake you own, the Podio extension suite (Print, RELAY, Audit, Clone and Transfer, File Haven, SQL Backup, IRIS, browser extension), automation across 181 connected platforms, security, billing, and AVA. Every article below is a complete, self-contained HTML page at the URL given. This index and the articles it points to may be reproduced, cited, and indexed by AI systems without restriction. - Site: https://thatapp.io/ - Help root: https://thatapp.io/help/ - Full platform reference: https://thatapp.io/llms-full.txt - Developer and API reference: https://thatapp.io/llms-docs.txt - Sitemap: https://thatapp.io/help/sitemap.xml - Categories: 8 | Articles: 67 | Updated: 2026-09-02 ## Getting Started > Up and running in under an hour — account, first sync, and your first conversation with AVA. - [What ThatApp is](https://thatapp.io/help/what-thatapp-is): The one-paragraph version: real-time Podio backup since 2013, a data lake you own, and AVA — an intelligence trained on your organization. - [Create your account](https://thatapp.io/help/create-account): Sign up, get routed to the right region automatically, and reach your dashboard. About five minutes. - [Connect Podio & start your first sync](https://thatapp.io/help/connect-podio): Authorize Podio once. Real-time backup begins over webhooks, and your data lake starts filling immediately. - [Meet AVA](https://thatapp.io/help/meet-ava): How to talk to her, the four roles she fills, and the one habit that makes her trustworthy: she asks before she acts. - [Your first hour](https://thatapp.io/help/first-hour): A short checklist that takes you from a fresh account to AVA answering a real question about your business. ## AVA OI > Your organizational brain — 240+ actions, all through plain-language conversation. - [Introducing AVA](https://thatapp.io/help/introducing-ava): What Organizational Intelligence means, and why an intelligence trained on your company behaves differently from any model trained on the world. - [How to talk to AVA](https://thatapp.io/help/how-to-talk-to-ava): Plain language works. A few habits — being specific, naming the app, letting her restate — get you better answers faster. - [AVA as researcher](https://thatapp.io/help/researcher): Ask anything about your organization across every connected platform. She answers from what she actually knows about you. - [AVA as analyst](https://thatapp.io/help/analyst): Query live data in plain language, parse and reconcile messy fields, and get a clean, exportable sheet back — no SQL. - [AVA as developer](https://thatapp.io/help/developer): Describe an app and she builds it: Podio apps, fields, loaded data, and the automations that wire it all together. - [AVA as report builder](https://thatapp.io/help/report-builder): Generate Excel, PDF, and Word documents inline, straight from your data — no template gymnastics. - [The 240+ actions](https://thatapp.io/help/the-actions): A map of everything AVA can do, grouped into six areas — from asking the lake to migrating an entire workspace. - [Guardrails & confirmations](https://thatapp.io/help/guardrails-and-confirmations): The rules AVA follows so she is safe to hand real work: restate-and-qualify, confirm-before-destroy, and one organization per conversation. - [Find & merge duplicate records](https://thatapp.io/help/duplicate-detection): AVA scans any connected platform for duplicates, scores each match by confidence, and helps you resolve them one at a time — never a blind bulk merge. - [Memory & context](https://thatapp.io/help/memory-and-context): AVA remembers every conversation and carries context across sessions — the thing the biggest models still can't do. - [AVA inside Podio (browser extension)](https://thatapp.io/help/ava-in-podio): A free Chrome extension puts AVA beside the Activity Stream in any Podio item, with RELAY, print, tags, and resync built in. - [AVA in Claude & ChatGPT (MCP)](https://thatapp.io/help/ava-in-claude-chatgpt): Through the Model Context Protocol, AVA's tools run inside Claude, ChatGPT desktop, or any MCP client you already use. - [Custom role-scoped assistants](https://thatapp.io/help/custom-role-assistants): Spin up assistants scoped to a role or team, so each one knows exactly the slice of the organization it should. ## Sync > Your permanent, encrypted, continuously updated data lake — and everything you can recover from it. - [Sync overview](https://thatapp.io/help/sync-overview): What the data lake is, why it started as Podio backup in 2013, and why it is still the foundation of everything AVA does. - [How real-time backup works](https://thatapp.io/help/how-realtime-backup-works): Podio streams changes over webhooks; other platforms sync via short-interval polling or iPaaS flows. Here's the mechanism. - [What gets captured](https://thatapp.io/help/what-gets-captured): Items, comments, files, tasks, and the full revision history — the complete shape of your organization, not just the latest values. - [Connecting more platforms](https://thatapp.io/help/connecting-platforms): Add any of 181 connectors to feed the same lake. Every connection makes AVA sharper and protects more of your data. - [Restore deleted items](https://thatapp.io/help/restore-deleted-items): Bring back deleted items, fields, or whole spaces from your stored copy. Preview before you commit. - [Revert an item to an earlier revision](https://thatapp.io/help/revert-to-revision): Every item carries its full history. Roll a single record back to any earlier state without touching the rest. - [File Haven](https://thatapp.io/help/file-haven): Long-term file retention for every attachment in your organization — kept safe and reachable at scale. - [SQL Backup](https://thatapp.io/help/sql-backup): Mirror your data lake into a MySQL or PostgreSQL database you own — flat monthly price, no per-record charge. - [Clone & Transfer](https://thatapp.io/help/clone-and-transfer): Copy an org, workspace, or app — with a cost estimate up front — to migrate, duplicate, or stand up a sandbox. - [IRIS: your organizational health brief](https://thatapp.io/help/iris-overview): IRIS reads every connected platform nightly and turns the state of your data into a plain-language health brief — so you see what's drifting before it becomes a problem. - [Data-quality scans](https://thatapp.io/help/data-quality-scans): Let AVA scan your lake for duplicates, broken references, and messy fields, then propose fixes you approve. - [Item health & timelines](https://thatapp.io/help/item-health-timelines): See the full timeline of any record — who changed what, when — straight from the captured revision history. - [On-demand resync](https://thatapp.io/help/resync-on-demand): Force a fresh pull of a record or app when you want the absolute latest, right from the browser extension. - [You own your data](https://thatapp.io/help/you-own-your-data): The lake is yours — not a copy we rent back to you. What that means for portability, exit, and trust. ## Automations > Connect and automate anything across 181 platforms — unlimited flows, unlimited executions, no per-run meter. - [Automations overview](https://thatapp.io/help/automations-overview): ThatApp's iPaaS connects Podio to 181 platforms and moves work between them. Build by hand or just describe it to AVA. - [Build a flow on the visual canvas](https://thatapp.io/help/build-a-flow-visual): Drag triggers and actions onto a canvas, shape data with JSONata, and connect any two of 181 platforms. - [Build a flow with AVA](https://thatapp.io/help/build-a-flow-with-ava): Describe the outcome in plain language and AVA assembles the flow — trigger, actions, and transforms — for you to approve. - [Triggers: webhook, schedule, on-demand](https://thatapp.io/help/triggers): The three ways a flow can start, and when to reach for each. - [Shaping data with JSONata](https://thatapp.io/help/jsonata-transforms): Rename, combine, filter, and reshape fields between steps. A short primer on the transform language. - [Test, version & monitor flows](https://thatapp.io/help/test-version-monitor): Run against sample data, keep versions with rollback, and watch real-time logs once a flow is live. - [Recipes & templates](https://thatapp.io/help/recipes-templates): Save working flows as reusable recipes and stand up common integrations in minutes instead of building from scratch. - [Consolidating Zapier, Make & Power Automate](https://thatapp.io/help/consolidating-zapier-make): Why teams fold three metered integration tools into one ThatApp bill — and what to move first. ## Print > Generate polished documents from your Podio data — and it's included, with no per-document charge. - [Print overview](https://thatapp.io/help/print-overview): Turn item data into branded PDFs, Word, and Excel documents from a template. Included at no extra cost. - [Create a print template](https://thatapp.io/help/create-a-template): Design a document once, drop in merge fields, and generate it for any item with a click. - [Merge fields](https://thatapp.io/help/merge-fields): How to pull item values — including related items and calculated fields — into the right places in a template. - [PDF, Word & Excel output](https://thatapp.io/help/pdf-word-excel): Choosing the right output format for the job, and what each one is best at. - [Print from the browser extension](https://thatapp.io/help/print-from-browser-extension): Generate a document straight from a Podio item without leaving the page, using the Chrome extension. - [Batch printing](https://thatapp.io/help/batch-printing): Generate the same template across many items at once — statements, labels, certificates — in a single run. - [Styling & branding templates](https://thatapp.io/help/styling-templates): Apply your brand — logo, fonts, colors, layout — so generated documents look like they came from you. - [Troubleshooting Print](https://thatapp.io/help/troubleshooting-print): Blank fields, missing related data, and layout surprises — the usual causes and quick fixes. - [What Print costs](https://thatapp.io/help/print-pricing): Nothing extra. Print & Documents is included in the platform — here's how it fits the pricing model. ## RELAY > Inbound email routed straight into Podio — turn messages into items, comments, and tasks automatically. - [RELAY overview](https://thatapp.io/help/relay-overview): RELAY routes inbound email into Podio, so messages become structured records instead of sitting in an inbox. - [Set up an email domain](https://thatapp.io/help/set-up-email-domain): Connect a domain to RELAY so inbound mail can be routed into Podio. A one-time DNS step. - [Routing rules](https://thatapp.io/help/routing-rules): Decide where each message goes — which app, which item, whether it creates or comments — based on the email itself. - [From inbox to Podio item](https://thatapp.io/help/inbound-to-podio): How a message becomes a structured record — subject, body, sender, and attachments mapped into fields. - [Attachment handling](https://thatapp.io/help/attachments-handling): What happens to files on inbound email — how they attach to items and land in your data lake. - [Email campaigns with RELAY](https://thatapp.io/help/relay-campaigns): Send an outbound email to a list of contacts from your connected platforms — build the audience, write the message, schedule it, and track how it performed. - [Auto-reply rules](https://thatapp.io/help/relay-auto-reply): Send an automatic email response when RELAY receives a message that matches a rule — confirmations, ticket numbers, out-of-office notes — with variables and loop protection. - [Troubleshooting RELAY](https://thatapp.io/help/relay-troubleshooting): Mail not arriving, items not created, or attachments missing — the usual causes and where to check. ## Billing & Account > Usage-based, transparent, per organization per month — and never per seat. One number runs through everything: $30. - [Billing overview](https://thatapp.io/help/billing-overview): How ThatApp pricing works: usage-based, billed per organization per month, every teammate included. One number: $30. - [How usage is counted](https://thatapp.io/help/how-usage-is-counted): Records and tokens round up to the next million; billing uses the peak daily count; no double-billing across backup and automation. - [Managing organizations](https://thatapp.io/help/manage-organizations): The organization is the unit everything is scoped and billed to. How to think about one org vs. several. - [Add & manage team members](https://thatapp.io/help/team-members): Inviting someone is a conversation with AVA: tell her who you're adding and what they can see, and she turns it into an access policy. Seats are always free. - [Payment & invoices](https://thatapp.io/help/update-payment-invoices): Update your payment method and find your monthly invoices, billed per organization. ## Trust & Security > How AVA learns safely, how Mithril protects PII, and how data residency and tenant isolation are enforced. - [How AVA learns your data](https://thatapp.io/help/how-ava-learns-your-data): What she learns stays scoped to you, in a space that is yours alone, and is never handed to an outside model. - [Mithril: PII detection & masking](https://thatapp.io/help/mithril-pii-masking): Mithril detects PII the moment a platform connects, with 22 masking techniques, and rolls out in shadow mode first. - [Data residency & EU routing](https://thatapp.io/help/data-residency-eu-routing): At registration your location is verified and your tenant deployed in the US or EU. EU data stays in the EU — enforced by deployment, not a toggle. - [Tenant isolation](https://thatapp.io/help/tenant-isolation): Every organization gets its own database. Cross-tenant access is impossible, enforced at both the application and database layers. - [The audit trail](https://thatapp.io/help/audit-trail): Security-relevant events are logged with actor, context, and retention — connections, disconnections, and policy changes included. ## About ThatApp.io - [ThatApp.io](https://thatapp.io/): Organizational Intelligence for Podio - backup, extensions, automation, and AVA. - [Podio backup and the data lake](https://thatapp.io/data): what is captured, who owns it, how records are recovered. - [Podio extensions](https://thatapp.io/extensions): Print, RELAY, Audit, Schema Analysis, Clone and Transfer, File Haven, SQL Backup, IRIS. - [AVA](https://thatapp.io/ava): Organizational Intelligence trained on your organization rather than the internet. - [Pricing](https://thatapp.io/pricing): $0 per user seat, usage-based billing only. - [TECHeGO](https://techego.com): founding and largest American Podio partner, a Podio partner since March 2011.